Saturday, April 20, 2024

Firestone v. Amigos - David Whips Goliath Again

So I started DoorDashing for fun and profit. Its a good way to earn a few bucks, get some exercise, and get back out into the world after going through some challenging times. If you are not familiar with the company, they started delivering food from various restaurants, and now you can get almost anything delivered for a few bucks.



One of the key things you need to be successful is of course a reliable vehicle. I have a Toyota 4Runner, one of the most reliable cars on the road. The only challenge is that it is a 1996 model, and was not driven for about a two years. Needless to say it needed some basic maintenance, and a few repairs to get it back in the game. Since I am not yet swimming in money, family has been helping me with repairs, as without the SUV, I can't earn any money.


I bought the 4Runner brand new from a dealer in Longview, Texas. This was back when they were hard to keep on the lot, as they were one of the bestselling vehicles on the planet. We (I was married at the time) narrowed it down to the Ford Explorer and the 4Runner. I always preferred Toyota - long story for another day, but I deferred to my ex, as she was scheduled to be the primary driver. After a very thorough comparison, including driving them literally off road, we both agreed on the 4Runner. Now, we had to find someone willing to sell it for a reasonable price. And that is how we ended up in Longview. We found exactly the features/color we wanted, and they met the price we were willing to pay. We drove down that weekend and bought it.


It is a remarkable vehicle. I took it in the divorce. And literally did NOTHING as far as major repairs for the first 15 years. And while there is an occasional hiccup, it is quite reliable. It came with Firestone tires. They survived the first 70k miles without issues. So I replaced them with another set. And then 60k more miles and another set - and so on. Now at over 200k miles, I have the latest set, bought just before the plandemic, so a few years old, but basically very few miles of use. And I always add the road hazard coverage which means they repair or replace the tire, with some conditions obviously.


So driving around the mean streets of Mesquite, hazards abound. And apparently, a nail attacked one of my tires. I noticed one tire looked a little low, and then the next day my Brother-in-Law confirmed it. It was a Sunday, so I found a nearby Firestone open, and popped in to get it fixed. 


Now a quick backstory on Firestone and me. I have been a loyal customer for three decades. Bought at least 3 sets of good quality tires from them. They have done some maintenance, and even a few small repairs. I understand they are in the business to make money, but my local Firestone people learned to be honest with me, as I was with them. I do not need an oil & filter change every time I arrive. And I expected all warranties to be honored - why else would I pay for them?


So there I was at a Firestone on Sunday simply wanting my tire fixed, and them to HONOR their warranty that I PAID FOR when I bought my tires. I assumed I would get a little upselling - they did not know me, or the history of the vehicle which just recently had many maintenance items just completed by our preferred neighborhood mechanic Danny's Mesquite Car Car.


One of the worst things you can do in business is LIE to me. After the 3rd one, I was praying for PEACE,


1. The tires are not under warranty - last bought (according to their computer) 2004. No. I retrieved my documentation and asked for complete terms of their road hazard policy, as it was not printed on the receipt. He did not have a copy. While the gentleman was outside, I looked up the terms on my phone, and could see clearly my tires still qualified as it was based on tread depth, not age.


2. They took the tire off and found a nail - to that point we weren't 100% sure. As I was staring at the nail head in the thickest part of the tread he says, "since it is in the sidewall, it can't be repaired." I was older than the "manager" and the "tech" combined. I'm old, but not an idiot. I gave him two attempts to clarify - even asking about a patch or plug in my most ignorant voice. Nope, only option was a new tire. He then points to the "cracking" on the tire as very bad. They are not brand new, but the tread looks hardly used! 


3. OK - so if that's the game, what is my prorated cost with the road hazard policy? That throws him off his game momentarily, as I seem to know as much, if not more than he does. Oh wait, they don't HAVE my tires in stock. The most popular SUV size is not in stock, or can't be obtained in 45 minutes from a another nearby store? Are you kidding? So he wants to send me (get rid of me) to another Firestone across town.



Then the best part of the ordeal. They did graciously fill the tire and mount it back on my SUV. During the 30-45 minutes I was there, he managed to find several things that needed to be "fixed" along with replacing all 4 tires - because they are old you see. The services included new wiper blades, oil & filter change, air filter change - all done within the last 90 days. My out-the-door price, which included 4 new tires was just over $1,000 with tax.


I calmed down realizing that I needed to get it fixed. I thought briefly about trying the other Firestone location, but it was getting late. I found a random "tire shop" called Amigos and drove quickly over to their location. I pulled in and there were about 15 car jacks lined up waiting to be used, and a few helpful folks eager to help. In about 15 minutes, the tire was repaired and back on my car for $5. Is this a permanent solution? Probably not. But for a few months I can still drive my car until such time I replace my tires, or buy a new vehicle.


Pretty sure my relationship with Firestone has ended - which is sad. I am a very loyal person until I am screwed. Corporate is likely to blame. They want these stores to be profitable - and often reward folks who do it the wrong way. They made a lot of money from me in tires and maintenance over the years. After this experience, I may be done. They could have repaired the tire, and had a customer for life - Maybe even charge a small fee. Had they been smart, they would have sold me a prorated replacement under the Road Hazard policy. But greed took control. They assumed they had an easy mark, or were under pressure to put numbers on the books. Whatever the reasons, it was dumb.


So thank you Amigos. Three Cheers for the LITTLE GUY!



Remember the good ole days of tire selling?




Appearing now on the streets of Mesquite...




Sunday, January 21, 2024

The Best Of 80s Music? (1980-84)

If you are reading this blog, there is a good chance that part of your life was spent enjoying 80s music. There was something truly amazing about that decade, although folks who came before and after would likely disagree. I have written about the 80s a few times: 99 Luftballoons – January 1983 RememberedMy Top 5 Favorite Songs From The 1980s and My Favorite 80s Music Cover Songs. But after watching a video on the most popular hits from 1980-2022, I thought an update would be appropriate.



The 80s was a decade of remarkable change. Years of inflation, gas shortages, and global humiliation ended almost overnight with the election of Ronald Reagan. I remember the absurdity of sitting in a line waiting to fill the car up with gasoline while living in East Texas, where if you threw a baseball in any direction you were likely to hit an oil or gas well. That was how screwed up the country was in the 70s. And the music was absolutely dreadful. Disco was supposed to lift spirits, but it was merely a slight respite from the idiotic folk and Viet Nam protest songs, and then of course plenty of depressing ditties glorifying the drug and sex culture that reached its zenith in the 70s. Rock dominated the airwaves, but not every song was memorable.


President Reagan brought an optimism to America that had been missing since the post-war boom. Anything was possible. The economy blossomed under his leadership, and within a short time, the music reflected this. Technology was rapidly changing how music was performed, and also how it was made, stored, and even distributed. Computer technology, blending with advances in video production and editing, gave bands a whole new VISUAL way to promote and distribute their music, through MTV first, and other methods later. FM stations blossomed everywhere, especially on college campuses, making it much harder for large record labels to control which song got the most play. Suddenly, consumers had more far more power to determine what was played on air, and ultimately was the most popular.


But that is just the boring backstory. What about the music itself? The following YouTube video has samples of the most popular music from 1980 forward by month. This post is going to focus on just the first half of the 80s (80-84) - although I may follow-up later with 85-89, the 90s, and 00s. Watch through December 1984, and then continue reading. My thoughts will continue below.



Here are the selections for 1980 and 1981 by month.


Jan 80 - Video Killed The Radio Star - The Buggles

Feb 80 - Another Brick In The Wall Pt II - Pink Floyd

Mar 80 - Crazy Little Thing Called Love - Queen

Apr - Call Me - Blondie

May 80 - Funkytown - Lipps Inc.

Jun 80 - Coming Up - Paul McCartney

Jul 80 - Magic - Olivia Newton John

Aug 80 - Upside Down - Diana Ross

Sep 80 - Another One Bites The Dust - Queen

Oct 80 - Woman In Love - Barbra Streisand

Nov 80 - Xanadu - Olivia Newton John

Dec 80 - Just like Starting Over - John Lennon


Jan 81 - Tide Is High - Blondie

Feb 81 - Celebration - Kool & The Gang

Mar 81 - Woman - John Lennon

Apr 81 - 9 To 5 (Morning Train) - Sheena Easton

May 81 - Stars On 45 - Stars On 45

Jun 81 - In The Air Tonight - Phil Collins

Jul 81 - Bette Davis Eyes - Kim Carnes

Aug 81 - Jessie's Girl - Rick Springfield

Sep 81 - Endless Love - Diana Ross & Lionel Richie

Oct 81 - Start Me Up - Rolling Stones

Nov 81 - Physical - Olivia Newton John

Dec 81 - Under Pressure - David Bowie & Queen


The Buggles Video Killed The Radio Star was released in 1979, and has the distinction of being the first song/video broadcast on MTV, which launched on August 1, 1981. It is for that reason VKTRS is remembered fondly as 80s music, when in reality it belongs to the 70s.  Much of the first two years are 70s holdovers. Beatles solo acts, disco, Olivia Newton John, Stars on 45 - its not like they are horrible songs. Just not as good as other emerging acts from around the world. Culturally, disco died in 1979. Many folks in the music industry recognized what was happening. But it did take some time to spread throughout the land. As an aside, at the Wikipedia page linked just above, they quote some professor pinhead saying that the anti-disco movement was  "homophobic or racist" - good to see things never change. That charge seems laughable considering the idea of being "gay" was not mainstream outside of a few isolated areas. For better or worse, the gay community was in the closet and the doors were locked. If you were gay, you kept it to yourself, and most people didn't even care what you did in private. 


Racism - possibly by a few executives, but not by the majority of music fans. People like good music, and the vast majority don't care about the race of the performer. However, the music industry clearly picked winners and losers. Any minority with talent was embraced by middle class white America. MTV, after a slow start, became a major force promoting minority acts. They had to react to demand. One of the few late 70s, early 80s acts I enjoyed was Rick James, who was largely blocked from MTV, claiming it did not fit their audience. Yet they quickly adapted and made superstars out of Michael Jackson, Prince, and others.


No, the rejection of disco was all about the music being awful, repetitive, some have said - soulless, which seems accurate. Nothing about disco was good - fashion, dancing, lyrics, melodies, drugs, literally everything about it was just terrible. America was a better place without it. If there is any doubt about disco, watch the video below. This was a Top 5 song in multiple countries. This is probably the most embarrassing thing you will see for some time.




This was not a musical evolution. It was a cultural devolution. You can see it in just this video - a song that truly mocks the movement, yet became a favorite anthem. Look at the clothes, hair - its like, let's not enjoy the beauty of the world. Instead, let's see how ugly we can make it for everyone. And this went beyond the world of disco, as the sad fashion, hair styles, car designs, architecture - everything took a bizarre turn towards the unpleasant. I remember seeing my older sisters going to the disco - both beautiful young ladies, looking like underpaid prostitutes. And that wasn't because they did not have nice clothes, or lacked the ability to put on make up or style their hair. It was done on purpose, because that's what you do!


I have always viewed the 80s as a course correction. Sanity came back to music, fashion, literally everything. People wanted pretty things, and appreciated them again. Yes, there were always exceptions. Just look at how Madonna dressed, performed in the early 80s, to the way she became a decade later. You had many acts who were clean cut, even wearing suits at times. And if they did not want to go that far, that was OK - there was no fashion police. But people seemed to gravitate to those acts that had some sense of style, dare I even say, morality. Songs were written about love, relationships, break-ups - the usual stuff, along with thought-provoking material based on literature, current events, or history. The era - of "She loves you, yeah, yeah, yeah" being considered good lyrics was seemingly behind us. Acts would need more than a good thesaurus to write music in the 80s.


The world was rapidly changing. Music lovers wanted more. And with video, fans often saw the performer for the first time, which could be good, but often not so good for aging acts. Was Jessie's Girl a great song, or did millions of females simply like the way Rick Springfield looked? Diana Ross, Lionel Richie, maybe even Barbra are very talented, but it was very unlikely you are driving around town blasting Endless Love on the radio for all to hear. Nor did you stay up late just to see their video.


In the early 80s, cable was still in its infancy. Even by 1990, cable had only reached 57% of US households. But that's still a huge audience, much larger than any single music distribution option that existed before. So MTV by the mid 80s was having a significant impact on what was popular in the US, and the world. And by the mid 70s, over 200 FM radio stations started broadcasting annually. That of course includes the all important college radio stations that often helped push emerging artists.


To finish the thought on the first two years, yes there are songs and groups that I like - Queen and Pink Floyd for instance. However, the first two years were an extension of the 70s, and I don't really consider the majority of these as 80s hits. There were songs released during this time that certainly would qualify, but did not get the recognition they likely deserved. As we move forward, most of these acts will never make it into the most popular category again, as the music floodgates opened to new groups and genres. 



Jan 82 - Don't You Want Me - The Human League

Feb 82 - Waiting For A Girl Like You - Foreigner

Mar 82 - Centerfold - J. Geils Band

Apr 82 - I Love Rock 'n' Roll - Joan Jett & The Blackhearts

May 82 - Ebony And Ivory - Stevie Wonder & Paul McCartney

Jun 82 - Tainted Love - Soft Cell

Jul 82 -Abracadabra - Steve Miller Band

Aug 82 - Eye Of The Tiger - Survivor

Sep 82 - Come On Eileen - Dexy's Midnight Runners

Oct 82 - Hard To Say I'm Sorry - Chicago

Nov 82 - Who Can It Be Now - Men At Work

Dec 82 - Its Raining Again - Supertramp


You can still see the influence of the 70s here, as traditional rock continued to be a dominant force. But alternative songs and international artists were slowly gaining ground. Starting with the first month, which I believe is the best 80s song on this list. This song was on heavy rotation on MTV. I bet it played every time I turned on the network. And why not? It had a unique sound, and interesting story, great vocals, and a video that was just interesting enough. Take a look.




I used to work late into the night at the Tom Thumb Supercenter in Longview, Texas. I was the nighttime produce manager, which meant I did all the work that wasn't done by the fulltime folks. And the produce manager was a bit of a tyrant, who would show up right before time for me to go and give me some ridiculously laborious assignment that would keep me there way after midnight. I was in high school at the time. So working until 2 am was not conducive to being productive in class. Good thing I had the easiest schedule ever created for my Senior year. 


It was during one of these marathon work sessions that the General Manager discovered me still working in the produce room well after midnight. He told me to clock out, and the next day I had my pick of departments, as all volunteered to take me in. The Produce Manager was later fired for stealing, but that is another story.


I would come home, get in bed, and watch MTV until I fell asleep. I probably watched this video a hundred times during those years. It still brings back memories.


Tainted Love and Come On Eileen deserve special recognition as each one made this chart. Soft Cell was definitely an 80s band, but so was Dexy's Midnight Runners. Because here is the key to great 80s music, it was not just one genre of music getting noticed. All types, and from all over the world. including my 2nd favorite from the above, Men At Work, Who Can It Be Now. Quirky, different, and definitely an 80s tune.




There were several good songs that did not make the list above including: Change - John Waite; More Than This - Roxy Music; Don't Change - INXS; Senses Working Overtime - XTC; You Dropped A Bomb On Me - Gap Band; I Ran (So Far Away) - A Flock Of Seagulls; Desperate But Not Serious - Adam Ant;


Now let's look at the most popular songs of 1983.


Jan 83 - Maneater - Daryl Hall & John Oates

Feb 83 - Down Under - Men At Work

Mar 83 - Billie Jean - Michael Jackson

Apr 83 - Let's Dance - David Bowie

May 83 - Beat It - Michael Jackson

Jun 83 - Flashdance What A Feeling - Irene Cara

Jul 83 - Every Breath You Take - The Police

Aug 83 - Sweet Dreams (Are Made Of This) - Eurythmics

Sep 83 - Total Eclipse Of The Heart - Bonnie Tyler

Oct 83 - Karma Chameleon - Culture Club

Nov 83 - Uptown Girl - Billy Joel

Dec 83 - Say Say Say - Paul McCartney & Michael Jackson


This is a very interesting combination of styles and artists. You can still see the influence of programmers who keep pushing the easy listening style, trying to appeal to a slightly older demographic. I was a Senior in HS/FR in college in 83. None of these songs were playing in my car. Again, does not mean they are bad, just not my cup of tea. And even the videos weren't that interesting, which sometimes explains the popularity of a song.


My selection for the best of this group goes to Men At Work.




And the next best, a distant 2nd place, The Police.




Which songs did not make the most popular list? Catch Me I'm Falling - Real Life; 99 Luftballoons - Nena; True - Spandau Ballet; Gone Daddy Gone - Violent Femmes


And the very best for 1983 not on the list, IMHO, was this song from a group from Ireland called U2.




And now for 1984s popular songs by month.


Jan 84 - Owner Of A lonely Heart - Yes

Feb 84 - Thriller - Michael Jackson

Mar 84 - Jump - Van Halen

Apr 84 - Hello - Lionel Richie

May 84 - Time After Time - Cyndi Lauper

Jun 84 - Against All Odds Take A Look At Me Now- Phil Collins

Jul 84 - When Doves Cry - Prince & The Revolution

Aug 84 - Self Control - Laura Branigan

Sep 84 - I Just Called To Say I Love You - Stevie Wonder

Oct 84 - Ghostbusters - Ray Parker Jr

Nov 84 - Caribbean Queen - Billy Ocean

Dec 84 - Like A Virgin - Madonna


Its so interesting to read through this list, as I immediately have an image in my mind usually from the video of the song. In some cases, I will associate a memory with one. Note first the diversity of the list compared to earlier ones. Michael Jackson, while not my cup of tea, is a dominant force. Prince is making his move. Billy Ocean, who opened for the Pointer Sisters, was actually my very first concert - there were two couples and the women picked the act.


And let's not forget the women - Cyndi Lauper, Madonna, and Laura Branigan. Women would have a huge impact on music in the 80s.


This is really a tough list to pick a top one. much less a top two. But if you have to pick two, here is my first. 




And my 2nd pick.




1984 was a really good year for music. Its unfortunate that so many good songs were overlooked when it comes to popularity rankings.


You Might Think - The Cars; Tenderness - General Public; We're Not Gonna Take It - Twisted Sister; Hot For Teacher - Van Halen; Rock You Like Hurricane - Scorpions; Head Over Heels - The Go-Go's; Jungle Love - The Time


The first pick is a no brainer. A Norwegian band whose video took the world by storm.




And my second pick for 1984, all the way from Germany.





Das ist alles für heute!








This is exactly how Boris greeted me after a long absence - obviously with different music.